Self Storage FAQs
General
How do I rent a storage unit online?
You can rent a storage unit online in just a few minutes. Choose your unit size, complete the rental process online, receive your gate access information by text, and move in when it’s convenient for you. All rentals are month-to-month, so you can keep your unit for as long or as short as you need.
Do I need to visit the office to move in?
No, you do not need to visit the office.
You can complete your rental online and go straight to your unit for a fast, contactless move-in.
Can I drive up directly up to my storage unit?
Yes, we offer drive-up storage units that allow you to park your vehicle directly next to your unit door. Drive-up access makes loading and unloading furniture, boxes, tools, and business inventory faster and more convenient.
Access & Facility Use
What are your access hours?
Our storage locations are open 365 days a year, but the access hours vary by location. The access hours for your storage location can be found on the location's homepage under the 'Find Storage' section.
Do I need to bring my own lock?
No, you do not need to bring your own lock.
All units are equipped with a high collar lock, and you’ll receive your access code by text at the time of rental. If you forget your code, you can retrieve it by scanning or texting the number on the lock.
Can I switch to a different storage unit size later?
Yes, you can switch to a different unit size at any time if one is available.
Our on-site team can help coordinate the transfer so the process is simple.
Pricing & Rental
How much does a storage unit cost?
Storage unit pricing depends on the unit size, storage type, availability, and location. For the most accurate rates, check current availability online or contact us directly.
How much does vehicle storage cost?
Vehicle storage pricing depends on the size of your vehicle and the type of space you choose.
For the most accurate pricing, check current availability online or contact us directly.
Are storage units rented month-to-month?
Yes, storage units are rented on a month-to-month basis. This gives you flexible storage without requiring a long-term contract, so you can store your belongings for as long as needed.
Do you offer discounts for long-term storage?
Yes, discounts may be available for long-term rentals, especially if you prepay.
Contact the facility to see current pricing and available options.
What payment methods do you accept for storage rentals?
We accept major credit cards, checks, and money orders for storage rentals. Customers can also make payments online or enroll in automatic monthly payments for added convenience.
Is insurance required for a storage unit?
Yes, insurance is required to help protect your belongings. You can purchase low-cost coverage through us or show proof of your own renters or homeowners insurance at move-in (excludes RV/Boat/Vehicle Insurance).
Unit Selection & Preparation
What size storage unit do I need?
The best storage unit size depends on what you plan to store. Small units work well for boxes, seasonal items, or small furniture, while larger units can hold appliances, multiple rooms of furniture, or full household contents.
If you’re unsure which size is best, our team can help you compare options.
What’s the best way to pack a storage unit so I can still find things later?
Start by placing larger, less-used items in the back and keep a clear walkway so you can access everything easily.
Label every box and keep a simple inventory list. If you want to make it even easier, add a quick note or photo on each box so you know what’s inside without opening it.
**Check out our storage tips page for other helpful packing and organizing tips.**
How do I prepare a car, RV, or boat for storage?
Before storing a vehicle, remove perishable items, disconnect or turn off electronics, and clean the interior and exterior. For long-term vehicle storage, it’s also recommended to check tire pressure, fluids, and battery condition.
For RV and boat storage, empty water tanks, bait wells, and refrigerators to help prevent odors or damage.
Vehicle Storage
How does vehicle storage work?
Vehicle storage lets you rent a secure space to park your car, RV, boat, or trailer when you’re not using it.
At locations that offer RV parking, you’ll have a designated space inside a gated facility and can access your vehicle during gate hours.
What types of vehicles can I store?
How should I prepare my vehicle before putting it into storage?
Start by removing anything perishable, turning off electronics, and giving the vehicle a quick clean.
For longer-term storage, it’s also a good idea to check fluids, inflate tires, and make sure the battery is in good condition so the vehicle is ready when you need it again .
For boats or RVs, empty water tanks or bait wells to prevent odors or damage.
What do I need to rent RV or boat storage?
You’ll need a current registration and proof of insurance for your vehicle.
These help confirm ownership and ensure the vehicle meets storage requirements. If you’re missing anything, we can walk you through what’s needed.
Security & Facility Features
What security features do your storage facilities have?
Our storage facilities include features like gated access, 24/7 video surveillance, fully fenced perimeters, and individual high-security locks on each unit. Some locations also offer smart entry technology and on-site management.
What features do your storage facilities offer?
Our locations are designed for convenience and security. They feature drive-up units, wide aisles for easy maneuvering, and smart entry technology for contactless access.
Our facilities are also monitored with 24/7 video surveillance and gated entry to help keep your belongings protected.
What kind of pest control do you have at your facilities?
We use a professional pest control service on a regular monthly basis.
This helps keep our facilities clean and reduces the risk of pests in storage units.
Climate Controlled Units
Do I need climate-controlled storage?
Climate-controlled storage is recommended for items that can be damaged by extreme heat, cold, or changing temperatures. Electronics, wooden furniture, mattresses, documents, artwork, clothing, and other household items often store better in a more stable environment.
Some locations offer climate-controlled storage units. Check your preferred location for availability.
What’s the difference between climate-controlled storage and standard storage?
Standard storage units are more exposed to outdoor temperature changes, while climate-controlled units maintain a more consistent indoor environment. Climate-controlled storage is ideal for sensitive belongings that may be affected by heat, cold, dry air, or seasonal temperature swings.
What items should go in a climate-controlled storage unit?
Climate-controlled storage is commonly used for furniture, electronics, antiques, documents, mattresses, musical instruments, artwork, photographs, clothing, and collectibles. These items generally benefit from a more stable storage environment.
Can items be damaged in a regular storage unit?
Certain items can be affected by extreme temperatures or changing conditions over time. Electronics, wood furniture, plastics, documents, and fabrics may experience cracking, warping, discoloration, or other damage if stored in harsh conditions for extended periods.
Rules & Limitations
What cannot be stored in a storage unit?
Storage units cannot be used to store hazardous, flammable, explosive, toxic, or perishable items. This includes gasoline, propane tanks, chemicals, fireworks, food, and other materials that could create safety risks.
Additional Services
Do you offer rental or move-in trucks?
No, we do not offer rental trucks.
We do provide complimentary dollies and carts to make loading and unloading easier.
